Monday, 23 March 2009

We're Winning in Which?- Again!

The April edition of Which? magazine features a follow-up to the survey of energy suppliers they conducted last year. The new survey has found that that 'customer satisfaction with suppliers has got worse.'

With one exception - the Utility Warehouse!

Our customer satisfaction rating has actually increased - to an amazing 83%! The closest any of the 'Big 6' come to that is SSE - with just 53%. We're miles ahead of the opposition!

We received:

billing accuracy: 5 stars!
clarity of bills: 5 stars!
customer service: 5 stars!
telephone support: 5 stars!
value for money: 5 stars!

That's even better than the fantastic ratings we achieved in the last survey!
But what's also great is that the article stresses that our customers value taking 'the total package' from us - not just their energy, but their phone and broadband too.
Even though people are increasingly concerned about energy tariffs, it's clear from the survey that there are more important things than price alone for most people.
Once more, Which? spells it out: for service, value and all-round customer satisfaction, the Utility Warehouse is number one.

Utility Warehouse Discount Club